Frequently asked questions

Yes, we do! Please inform us of any allergies when placing your order. We offer gluten-free options and take great care with allergens. However, please note that our kitchen handles gluten, dairy, nuts, and eggs. For more details, visit our allergen information page.

At the moment, we do not offer wholesale options. However, if you have specific requests or wish to discuss future collaborations, please contact us at maisonaugustine.au@gmail.com.

Yes, you can cancel or modify your order up to 72 hours before the scheduled pickup or delivery. After this period, refunds are not possible as preparation has already started. To make changes, email us at maisonaugustine.au@gmail.com as soon as possible.

All orders must be placed and paid online via our website. We accept major credit and debit cards.

Yes, we provide customized quotes for large or corporate orders. Email us the details of your event or order, and we will respond promptly.

Our cakes and petits fours are best enjoyed on the day of pickup or delivery. They can be refrigerated for up to 2 days. For the best taste and texture, let them sit at room temperature for 15–30 minutes before serving.

Our menu is seasonal and curated, but we are happy to discuss custom requests for events or special occasions. Contact us by email and we’ll do our best to assist.

Please check our Delivery & Pickup page for all related information.