Frequently asked questions

Our cakes and petits fours are best enjoyed on the day of pickup or delivery. They can be refrigerated for up to 2 days. For the best taste and texture, let them sit at room temperature for 15–30 minutes before serving.

Please check our Delivery & Pickup page (/delivery-pickup)for all related information.

All Maison Augustine petits fours and celebration cakes are delicate creations, made with light mousses, fine icing, and fresh ingredients that can melt easily in warm temperatures. To keep them perfect, please bring an ice box or cooler bag with ice packs when collecting your order. Each dessert is carefully secured inside its box, petits fours are even held in place with a touch of edible glue to prevent movement, but it’s essential to keep them cold during transport to preserve them from moving, keep their texture and finish.

Absolutely! Please let us know about any allergies when you place your order. We offer gluten-free options and take great care with allergens. However, our kitchen does handle gluten, dairy, nuts, and eggs. For more details, visit our allergen information page.

Our menu is seasonal and curated, but we are happy to discuss custom requests for events or special occasions. Contact us by email and we’ll do our best to assist.

Yes, you can cancel or modify your order up to 72 hours before the scheduled pickup or delivery. After this period, refunds are not possible as preparation has already started. To make changes, email us at maisonaugustine.au@gmail.com as soon as possible.

All orders must be placed and paid online via our website. We accept major credit and debit cards.

Yes, we provide customized quotes for large or corporate orders. Email us the details of your event or order, and we will respond promptly.

Currently, we do not offer wholesale options. However, if you have specific requests or wish to discuss future collaborations, please contact us at maisonaugustine.au@gmail.com.